Aftersales Advisor Job Vacancy at Triumph Washington

POSTED: 05/11/2021

Aftersales Advisor

  • Location:  Washington
  • Salary:  £21,000 dependant on experience
  • Working:  Monday – Friday 08.30 – 18.00, Sat on Rota 08.30 – 17.00

 

Job Description

We are currently recruiting for an experienced Aftersales Advisor to join our successful Destination Triumph Dealership in Washington, West Sussex. We are looking for a highly motivated individual with a passion for providing exceptional levels of customer care.

 

Duties of this role include but are not exclusive to:

  • Responsibility for ensuring that the workshop environment is efficiently loaded.
  • Making sure all warranty claims are handled effectively and to the satisfaction of their customers and that warranty work is completed on time by the workshop.
  • Organising all data capture to ensure that customers are communicated with effectively and every opportunity for selling service work and promoting the activity of the Service & Parts department is fully maximised.
  • Making sure that Aftersales Customer Satisfaction scores reflect the expectations of the business and manufacturer.
  • Developing and maximising every opportunity for the sale of motorcycle parts & accessories.

 

Ideal Candidate

The ideal candidate will have a successful track record as an Aftersales Advisor in either the motorcycle or automotive industries and a solid technical understanding of motorcycles, however on and off site training will be provided.

 

Essential

  • A passion for motorcycles is an absolute must as is the ability to deliver results.
  • A positive can-do attitude with the willingness to learn.
  • Be able to communicate clearly with both the workshop and customers.
  • Hold a full motorcycle and driving licence.

 

If you believe you have the required skills and experience, please email your CV to hr@birchwoodgroup.co.uk

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